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IPA/Navigator Program


AIM’s In-Person Assistor/Navigator Program helps individuals and families enroll in health plans through NY State of Health, the state’s online insurance marketplace.

The program is free and confidential. The Navigator Program is funded by a grant from the New York State Department of Health, and has no ties to any insurance companies. While AIM primarily offers programs and services for people with disabilities, the Navigator Program serves the general public.

Eligibility for coverage through NY State of Health is based on income and size of household.

Consumers can enroll in qualified health plans offered by private insurers such as Excellus Blue Cross Blue Shield and Fidelis, and receive tax credits and other subsidies under the Affordable Care Act to lower monthly premiums as well as other out-of-pocket costs such as co-pays and deductibles.

Those who are income-eligible can enroll in public health programs including Medicaid, Child Health Plus and the Essential Plan.

Dental insurance is also available through the marketplace.

Enrollment in qualified health plans is available only during the annual open enrollment period which typically begins in November, unless there has been a qualifying life event such as losing employer-based insurance; moving; getting married or divorced; having a child; or losing eligibility for Medicaid, Child Health Plus or the Essential Plan.

Enrollment into Medicaid, Child Health Plus and the Essential Plan is available year-round.

Small businesses can set up group plans for their employees through NY State of Health at any time.

AIM’s navigators are available in Steuben, Chemung, Schuyler and Allegany counties.

Navigators are located at AIM’s offices in Corning, Bath, Elmira, Montour Falls and Belmont. They also offer appointments at libraries and hospitals in area communities. Evening and weekend appointments are available. For an appointment, call AIM at (888) 962-8244.

If your organization would like to schedule a presentation or invite a navigator to an event, contact Navigator Program Coordinator Laurette Guild at or (607) 962-8225, ext. 118.