Adjust Font Size: A A

Programs and Services


At its core, AIM is an advocacy organization. AIM's advocates work closely with consumers to help them find solutions to the issues and barriers they face. Routinely, AIM's advocates help consumers with issues related to housing, transportation, public benefits and bureaucracy. For more information, contact General Advocate Ryanne Michaels at or (607) 962-8225, ext. 215.

Assistive Technology

AIM provides free loans of assistive technology through its Technology Related Assistance for Individuals with Disabilities (TRAID) Program. 

American Sign Language courses

AIM Independent Living Center hosts American Sign Language courses which are open to the community. There are three levels of American Sign Language courses – ASL I, ASL II and ASL III – which build on each other. 

Benefits Advisement

Our advocates help people apply for Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI). They also provide assistance with Social Security Work Incentives. 

Consumer Directed Personal Assistance Services (Home care)

This service allows eligible individuals to assume responsibility for managing their own care at home through the use of personal assistants. It is an alternative to institutional care.

Employment Services

AIM performs job-placement services for New York State ACCES-VR and the New York State Office for People with Developmental Disabilities (OPWDD). Assistance includes resume writing, preparation for interviews and job coaching. For more information, contact Erin Morseman at

Expanded In-Home Services for the Elderly

EISEP assists older people (aged 60 and older) who need help with everyday activities (such as dressing, bathing, personal care, shopping and cooking), want to remain at home, and are not eligible for Medicaid. For more information, contact Breanna Wilson, Home Care Services Manager, at or (607) 962-8225, ext. 128. 

Family Support Navigator (Addiction Support)

The Family Support Navigator Program helps individuals and families understand the progression of addiction, navigate insurance and treatment systems, and find recovery supports.

Learn and Grow Playgroup

The Learn and Grow Playgroup is a social, educational and recreational opportunity for children ages 2-8 who have a developmental disability.

Long Term Care Ombudsman Program

The Long Term Care Ombudsman Program is a federal advocacy program that protects the health, rights and well-being of people living in long-term care facilities.

Navigator Program (Health Insurance)

AIM employs trained and certified navigators to help New Yorkers with the state’s Health Plan Marketplace. Individuals, families and small businesses can use the marketplace to compare insurance options, calculate costs and select coverage. AIM’s navigators can assist with the entire process.

Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) Waiver Programs

These federal waivers allow states to cover a broad array of home and community-based services (HCBS) for targeted populations as an alternative to institutionalization. AIM provides some of the HCBS allowed by state law.

NY Connects

NY Connects links people to a wide array of long-term supports and services to help them live independently. Our specialists provide information on public benefits, home care, accessible transportation, assistive equipment and technology, caregiver supports, home-delivered meal programs, health insurance, respite and more. 

Open Doors (Nursing Home Transition)

Open Doors, part of the federal Money Follows the Person Identification of and Outreach to Nursing Home Residents Project (MFP), is a program that identifies and reaches out to nursing-home residents who are Medicaid recipients and who want to explore transitioning back into the community. 

OPWDD Supports and Services (Developmental Disabilities)

Programs under the OPWDD umbrella support individuals with developmental disabilities. AIM offers several OPWDD programs, including service access, support brokerage, fiscal intermediary services for self-direction, parent support groups and youth social skills programs. 

Olmstead Housing Subsidy

AIM Independent Living Center has a housing specialist on staff to help people with disabilities and seniors use the Olmstead Housing Subsidy to find an accessible, safe and affordable place to live independently. The Olmstead Housing Subsidy is intended to help high-needs Medicaid recipients move out of a nursing home, or to avoid placement in a nursing home. More

Outreach and Education

Education regarding AIM's services and general disability topics is provided through presentations and community events. For more information, contact Derrick Ek at or (607) 962-8225, ext. 134. 

Recovery Peer Advocate

AIM has Recovery Peer Advocates who combine lived experience and professional training to support the recovery of people with substance use disorders.


Sibshops are monthly gatherings where the brothers and sisters of children with special needs can get together for fun and education in a lively, recreational setting.

Veteran Advocacy

AIM provides education, advocacy, information and referral to help veterans with disabilities achieve their goals of independence.

Billing and Payroll

Contact: Beth Warren at


AIM actively seeks funding for its programs from people and businesses in the community. AIM's major fundraiser is the AIM Golf Tournament. For more information about AIM's fundraising efforts, email John Zick at

Volunteer Opportunities

From big events to small projects, AIM counts on its dedicated volunteers. Because volunteers are so important to AIM, the organization is always looking for new recruits. Anyone who would like to become an AIM volunteer should contact John Zick at (607) 962-8225, ext. 116, or

Grievance Process

Click here to view the Grievance Process document

Consumer Satisfaction Survey

Click here to print a consumer satisfaction survey. An editable survey, which can be emailed to, can be found here.

Career Opportunities

To see the benefits of working at AIM and to check out job openings, click here.

Additional Resources

A list of resources independent from AIM.