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Programs and Services

ADA Consultation and Training

AIM offers Americans with Disabilities Act consultations and trainings to businesses and organizations. Topics can include employment, governmental responsibilities, public accommodations and architectural-barrier consultations.

American Sign Language courses

AIM Independent Living Center hosts American Sign Language courses which are open to the community. There are three levels of American Sign Language courses – ASL I, ASL II and ASL III – which build on each other. 

Benefits Advisement

Our benefits advisers help people apply for Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI), and appeal denials. They also provide assistance with Social Security Work Incentives. 

Community Integration Counseling

Community Integration Counseling (CIC) is an individually designed service intended to assist waiver participants who are experiencing significant problems managing the emotional responses inherent in adjusting to a significant physical or cognitive disability while living in the community.

Consumer Directed Personal Assistance Services (CDPAS)

Offers Medicaid-eligible individuals, who are self-directing, to assume responsibility for managing their own care through use of personal assistants (also known as home attendants). Individuals are referred through local governments in Allegany, Steuben, Chemung, Schuyler and other counties throughout New York state.

Expanded In-Home Services for the Elderly

EISEP assists older people (aged 60 and older) who need help with everyday activities (such as dressing, bathing, personal care, shopping and cooking), want to remain at home, and are not eligible for Medicaid. For more information, contact Lisa Santamaria at or (888) 962-8244, ext. 132.

Family Support Navigator (OASAS)

Family support navigators help individuals with addictions and their families understand the progression of addiction, navigate insurance and treatment systems, and find recovery supports. This free, confidential program is funded by the New York State Office of Alcoholism and Substance Abuse Services (OASAS).

Individual Consumer Advocacy

One of AIM's primary services is its individual consumer advocacy. Advocates work with individual consumers to help them accomplish their independence goals. For more information, contact Erin Morseman at

IPA/Navigator (NY State of Health)

AIM employs trained and certified navigators to help New Yorkers with the state’s Health Plan Marketplace. Individuals, families and small businesses can use the marketplace to compare insurance options, calculate costs and select coverage. AIM’s navigators can assist with the entire process.

Learn and Grow Playgroup

The Learn and Grow Playgroup is a social, educational and recreational opportunity for children ages 2-8 who have a developmental disability.

Long Term Care Ombudsman Program

The Long Term Care Ombudsman Program is a federal advocacy program that protects the health, rights and well-being of people living in long-term care facilities.

TBI, NHTD Medicaid Waiver Programs

Under Section 1915(c) of the Social Security Act, Medicaid law authorizes the Secretary of the U.S. Department of Health and Human Services to waive certain Medicaid statutory requirements. These waivers enable states to cover a broad array of home and community-based services (HCBS) for targeted populations as an alternative to institutionalization. AIM provides services for Traumatic Brain Injury and Nursing Home Transition and Diversion. 

Open Doors (Money Follows the Person)

The Money Follows the Person Identification of and Outreach to Nursing Home Residents Project (MFP) is a program that identifies and reaches out to nursing-home residents who are Medicaid recipients, who want to explore transitioning back into the community. 

OPWDD Supports and Services

Programs under the OPWDD umbrella support individuals with developmental disabilities. AIM offers several OPWDD programs, including service access, brokerage, fiscal intermediary for self-direction, Medicaid service coordination and skill-building workshops.

Olmstead Housing Subsidy

AIM Independent Living Center has a housing specialist on staff to help people with disabilities and seniors use the Olmstead Housing Subsidy to find an accessible, safe and affordable place to live independently. The Olmstead Housing Subsidy is intended to help high-needs Medicaid recipients move out of a nursing home, or to avoid placement in a nursing home. More


Education regarding disability awareness and AIM services is provided through workshops, presentations, community fairs and seminars. A presentation of assistive devices for improving the lives of seniors is available. For outreach or general information, contact Erin Morseman at

Positive Behavioral Interventions and Supports

Positive Behavioral Interventions and Supports (PBIS) services are individually designed and are provided to waiver participants who have significant behavioral difficulties that jeopardize their ability to remain in the community of choice due to inappropriate responses to events in their environment.


Sibshops are monthly gatherings where the brothers and sisters of children with special needs can get together for fun and education in a lively, recreational setting.

Speaking and Training

Trainings, including self-advocacy, hygiene awareness, sensitivity training, employment strategies, interview skills, finance and budgeting, customer service skills, leadership development, team building, conflict resolution, service dog etiquette, benefits 101, job-interviewing skills, customized trainings, and much more.

Supported Employment Services

As a contractor, AIM performs job-placement services for New York State ACCES-VR, Office for People with Developmental Disabilities and Commission for the Blind. For more information, contact Erin Morseman at

TRAID (Assistive Technology Loans)

TRAID (Technology Related Assistance for Individuals with Disabilities) provides information and referral, advocacy, public awareness, education and workshops, as well as a no-fee loan closet of durable materials and adaptive equipment, including toys.

Transition Services

Services and programming for students ages 14-24 to help them transition to work, further their schooling, and live an independent, self-directing life. A coordinated set of activities for each student promotes movement from school to post-school life. While in school, AIM provides assistance to students and parents/guardians for CSE meetings and IEP transition planning, and advocacy with school personnel is provided. The AIM Transition Academy in the City of Elmira houses a training site for students and parents, as well as a room dedicated to resources for parents and guardians.

Veterans Advocate

AIM provides education, advocacy, information and referral to help veterans with disabilities achieve their goals of independence.

Billing and Payroll

Contact: Beth Warren at


AIM actively seeks funding for its programs from people and businesses in the community. AIM currently has two main fundraisers: the Allies in Disguise 5K and Mile in the fall and the AIM Golf Tournament in the spring. For more information about AIM's fundraising efforts, email John Zick at

Volunteer Opportunities

From big events to small projects, AIM counts on its dedicated volunteers. Because volunteers are so important to AIM, the organization is always looking for new recruits. Anyone who would like to become an AIM volunteer should contact John Zick at (607) 962-8225, ext. 116, or

Grievance Process

Click here to view the Grievance Process document

Consumer Satisfaction Survey

Click here to print a consumer satisfaction survey. An editable survey, which can be email to, can be found here.

Additional Resources

For individuals with a traumatic brain injury and their families and friends, AIM provides advocacy and support, including support groups, individualized services, peer support, counseling, frequent activities, and information and referral to community resources.