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AIM to take over Ombudsman Program in Steuben, Allegany

Sept. 30, 2015

CORNING | Beginning Oct. 1, AIM Independent Living Center will coordinate the Long Term Care Ombudsman Program (LTCOP) in Steuben and Allegany counties.

The LTCOP is a federal advocacy program dedicated to protecting people living in long-term care facilities. In New York, the Office of the State Long Term Care Ombudsman is administratively housed in the New York State Office for the Aging. The state ombudsman supervises local Ombudsman Program coordinators. Local Ombudsman Programs are sponsored either by area agencies on aging or other qualified organizations.

As part of the state’s effort to regionalize the LTCOP, AIM was awarded a five-year, $565,000 contract to coordinate the program in Region 14, which is comprised of Steuben and Allegany counties. The contract was awarded after a competitive-proposal process. Previously, the Allegany County Office for the Aging sponsored the program in Allegany, and the Steuben County Office for the Aging coordinated the program in Steuben.

AIM is a Corning-based resource center for people with disabilities. It has offices in Steuben, Allegany, Chemung and Schuyler counties.

“AIM’s primary mission is to help people with disabilities achieve independence in the community, but one of our foundational beliefs is choice,” said John Zick, AIM’s director of government and public affairs. “Those who choose to live in a long-term care facility – or live in a facility for any reason – can count on AIM’s Ombudsman Program to help protect their health, safety and wellbeing. We are proud to be part of this program, and we are committed to continuing the great work that’s already been done.”

LTCOP ombudsmen, who are certified volunteers, routinely visit long-term care facilities to ensure the needs of the residents are being met. Ombudsmen meet with residents, their families and friends, and facility staff. Ombudsmen, with support from their local coordinator and the state office, investigate and resolve complaints made by or on behalf of long-term care residents.

To contact AIM’s Ombudsman Program, call program coordinator Taryn Roloson at (607) 962-8225, ext. 112, or send an email to Anyone interested in becoming an ombudsman should contact Taryn Roloson.